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Currently celebrating its 40th year, Parsec Enterprises, Inc. is one of the largest independent watch repair centers in the nation having serviced over 3 million watches.

Advanced Techniques

Lubrication and adjustment protocols advance constantly.  Parsec watchmakers and technicians attend regular bench courses to stay current with the most advanced techniques.

Quality control

Your watch is inspected under magnification first by loupe or 40X Stereomicroscope, 3 additional times for cleanliness, proper operation and accurate completion of  requested services.

Dial Imprinting & More

Parsec is truly a comprehensive horological service: Including dial imprinting, laser welding, computerized engraving, extensive refurbishing, and high volume manufacture services.

Experienced Watchmakers

Experienced watchmakers and electronic technicians analyze every aspect of your valued timepiece for accurate estimation of needed parts and costs.

Contact Us

Have a question about a repair? We can help.







Quartz Revolution

The beginning of a horologicalrevolution in the mid-1970's...

The quartz watch revolution caught much of the service industry by surprise, and many were slow to catch up. Parsec Enterprises, inc. specialized in servicing the modern electronic watches from virtually the beginning of this horological revolution in the mid-1970's.

The vast diversity of watches today requires an unprecedented array of specialized tools, techniques, and equipment to meet the challenge. Parsec not only has these tools, but actually developed many of the techniques now used by watchmakers and technicians worldwide.

What We Do

Providing comprehensive watch repair services since 1977

Parsec has provided comprehensive repair services to major retailers, world famous watch manufacturers, and individual watch owners, on the widest range of watch types and brands.  

Volume services have included cell change projects of over 365,000 in a six month period, a refurbishing project of 80,000 watches, and dial imprinting for one company in excess of 10,000 pcs. and many  thousands of smaller projects as well.

Parsec has been in vanguard of modern quartz watch repair since the mid-1970s, and yet has provided services on rare vintage timepieces with values in excess of $225,000 each.  Whether you have one prized watch or represent a manufacturer needing warranty program maintenance of an entire brand, Parsec has the experience and expertise to meet and exceed your watch repair needs.

Our Facility

State of the art watch repair facility, located in Peoria, IL

The watch repair facility of the 21st century must have a vast array of prime horological equipment. Stereo microscopes, digital timers, cleaning equipment, frequency counters are common.

Parsec Enterprise, inc.

Located in central Illinois, Parsec's facility is one of the largest dedicated repair centers in the continental United States.

At Parsec we have six 10 to 20 ATM water resistance test machines, a laser welder, computerized engraving equipment, manual and semi-automatic dial imprinting machines, plating equipment, specialize cleaning and refurbishing equipment and an array of timing and analysis equipment to tackle the most difficult repair tasks in the most efficient and effective manner.

AND 40 years of expertise that accrues to over 365 years of combined bench experience!  

1977 - 1978

Marc and Diedre Young start a company to service the new hot consumer product, the digital electronic watch. The company is named Digital Service and Distribution. Pickup service is arranged around the metropolitan Indianapolis area and includes about 20 jewelry stores and watchmakers. Joins AWCI. (Then known as AWI).

DS&D’s name is changed to Parsec Enterprises.

1980

The State of Indiana, in full regulation mode, decides it is necessary to license anyone who makes a business of electronic watch service, despite the fact that few, if anyone, in the State actually knows enough about the product and process to actually put together a test (aside from Parsec Founder Marc Young).

1981 - 1982

Marc passes the State test for electronic watchmakers at the first offering. It’s not clear that the test is ever offered again.

Parsec receives the go-ahead to approach all Zales stores to provide quartz watch service. Volume increases to close to 100 watches per week. Marc travels to Houston to meet with the Gordon’s Jewelry executive in charge of watch service.

Gordon’s decides to start with the 3 service facilities of which Parsec is one. In six months, Parsec is awarded the service contract for all of the Gordon’s jewelry chain. Volume grows to over the next 2 years to nearly 400 watches per week.

1983 - 1985

Parsec moves to Peoria, Illinois. Though unknown at time, Peoria is the home of Bradley University which at the turn of the century was a watch repair school. The horology school closed in the late 1950’s.

Marc opens a long-distance telephone office for TMC and operates it for nearly 3 years. Diedre Young takes over daily operations of Parsec and grows the company from 3 to 8 employees to meet the growing demand.

Parsec takes up shop in the 4 large rooms in the basement of the Young’s residence in Peoria’s historical district. Parsec contracts with Service Merchandise to provide customer and stock repairs.

Parsec begins to computerize. After considerable research the decision is made to go with Apple. Primary reason is that it is much easier to get new people productive more quickly with Apple computers. Parsec has, to this day, remained Apple based.

1986 - 1990

Diedre begins to learn a new cross-platform data base development language 4D, partially to overcome the lack of canned useable, scalable database offerings for Apple computers. She then begins the process of growing the computer network that still is the backbone for the entire Parsec operation. Diedre is a completely self-taught database developer.

Marc leaves the telephone company when it is sold, and returns to assist Diedre in daily operations of the Parsec. First order of business, grow the repair volume. Through aggressive networking, personal meetings, phone calling, letters, and established contacts Parsec lands contracts to provide volume services to several major retailers, entailing refurbishing, volume cell changes, and other product services.

Parsec volume is between 400 and 500 weekly customer jobs but now begins to receive volume projects including 80,000 refurbishing jobs from a world famous watch brand, 10,000 movement repairs a large manufacturer, and other smaller projects. Parsec moves out of the Young’s home basement and into a leased space on Main Street in Peoria.

Parsec purchases Denver Dial to provide mainly in-house dial refinishing and printing capabilities. Marc proceeds to develop the Denver Dial operation at Parsec by utilizing semi-automatic pad printing presses, computerized image manipulation and enhancement, and in-house die cutting. Large scale outside projects follow, including 10’s of thousands of watches for Universities, Industries and individual jewelers.

Parsec becomes first outside repair facility for Casio.

2004 - 2015

Parsec expands the facility to 14,000 sq. ft. and the staff reaches 52. Parsec begins negotiations on contract to provide watch services to one of the nation’s largest jewelry store chains. Parsec is awarded the majority of service for the large chain.

Parsec opens a satellite office in Ohio. Total employment reaches 63. Total volume for individual and store service reaches an average of over 1100 watches per week. Volume project service regularly exceeds 2,000 pcs. per week in bulk.

Signs contracts with two well established watch companies and 2 internationally based watch companies to provide watch services in North America, including on-going volume cell change services for several companies for a total of 2500 cell changes every 2 weeks.

Service Listing

Since 1977, Parsec has offered the highest quality range of watch repair services in the country.

Anybody can change a watch battery? Don’t believe it. Proper cell replacement involves more than simply popping out a cell and putting one in the movement. We receive watches everyday that been damaged by unskilled cell replacement operations, including, replacing capacitors with cells, bending or breaking contacts, inserting cells improperly (even upside-down!), or simply using the wrong cell. Send your watch to the experts.
In one project alone our technicians changed cells in nearly 400,000 watches at the rate of 40,000 per week. (And, not in bulk trays. These were watches in their display boxes that had to go back into their own boxes!) It would be nearly impossible for any service to have more experience changing cells than Parsec. In our nearly 40 years of service our technicians have changed literally millions of watch batteries. Do not trust your watch or watches to unskilled battery change operations.
Welds so precise, our techs can hold two BB’s together in their fingertips and weld them together without burning their fingers! Rarely do watch repair facilities have skilled jewelers on staff. Our experienced jewelers use top-of-the-line Laser welders to repair clasps, bracelets, case lugs, even some internal movement parts with unparalleled skill.
Parsec’s staff has over 365 years of watch repair bench experience including watchmakers skilled and certified in a wide range of mechanical movement servicing, including everything from fashion watches up to the latest mechanical, high-line precision marvels and vintage timepieces.
Parsec purchased Denver Dial in 1988 and has been imprinting dials ever since, for individuals, schools, businesses and other institutions. Manual and semi-automatic presses, in-house die creation, and art prep and experienced watch techs to remove and replace assembled units with precision hand setting. The dial is the face of your watch. Treat with care.
Another service too often performed by unskilled retailer operations. This process is often performed poorly, resulting in broken case lugs, scratched casebacks and cases, broken links, missing pins, and the list goes on. Parsec has changed bands on 100’s of thousands of watches for individuals and manufacturer/importers. Trust your treasure to the experts.
Jewelry Repair and Watch repair are not the same. We know the difference. And, we do both. Parsec has professionally trained and experienced jewelers on staff.
Whether you want one watch cleaned and polished or you need thousands of shop worn stock watches or returns transformed to “as new” condition, our team can provide the help you need. Our facility has two rooms dedicated specifically to buffing and polishing equipment used by our highly skilled refurbishing team to put your watch or your stock, back into shape.
Having your in-warranty watch repaired by unauthorized services or unqualified watchmakers can void your warranty. Parsec provides warranty service on a wide range of major brands. Check out our current list. Watch warranties vary widely. Be sure to review your watch warranty closely when you purchase your watch. Call our customer service department if you have any questions.
All watches are not created equal. Chronographs can raise the level of complexity dramatically requiring a higher level of expertise and experience to repair, adjust and lubricate. Proper lubrication amounts (it is just as bad to use too much as to use too little), types and methods are extremely important to the proper repair of the modern chronograph and these processes and products change frequently. Be sure your watch is serviced by watchmakers familiar with the latest processes. You can trust Parsec’s team.
Parsec provides manufacturer-trained and certified computerized engraving of casebacks, bracelets, clasps and more. Unique text? Half-tone images? We got it covered. Have a complex job? Call for more information.
Parsec has been cutting custom shaped crystals for decades. This allows us to provide crystals for vintage watches and out-of-production styles where others cannot. Utilizing 3 Kronoglas machines and several manual grinders we have fit literally thousands of unique watches that otherwise would have been unwearable.
Watches from the mid to late 1800’s are repaired at Parsec on a regular basis. Our (four) parts departments, team of watchmakers and technicians and jewelers combine to find or fabricate parts long out of production to make your family heirloom whole and workable once again.
WRT is truly a science and an art! This is one of the most important skill sets within a service center. Parsec has unequalled experience in Water Resistance Testing. Sport watches and uniquely shaped pieces, helium release valves, operational pushers, all present enormous challenges for testing and repair of water resistance issues. Parsec was the sole North American service facility for Nike Timing for as long as Nike sold running/sport watches resulting in a vast array of variations of test methods. Hundreds and hundreds of watches each week are tested for water resistancy using 8 different water testing machines including the Roxer certified to 150 ATM! . (Properly performed the Roxer test procedure can take over 3 hours.) Ask for the “tape”, to see how your watch fared in the test process (not available for the Roxer).
When Parsec was founded in 1977 we started as specialists in LED and LCD watches. Obviously, we’ve expanded our skill set dramatically, but it cannot be denied that when it comes to electronic watches, all the way back to the original Hamilton Pulsar and Casio databanks and the Sanyo Banana watches, no service comes close to being able to work on older, as well as current, LCD and LED styles. We still see the old Pulsars regularly. We have provided repair services to brands that often focused on these types, such as Armitron, Adidas, Casio, Nike, Mio, and frankly too many others to even list.
Need to know if you watch or watches are the real deal. Our techs, with over 360 years of bench experience including virtually every major brand, can provide you with piece of mind.

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