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Currently celebrating its, Parsec Enterprises, Inc. is one of the largest independent watch repair centers in the nation having serviced over 3 million watches.
Have a question about a repair? We can help.
The beginning of a horologicalrevolution in the mid-1970's...
The quartz watch revolution caught much of the service industry by surprise, and many were slow to catch up. Parsec Enterprises, inc. specialized in servicing the modern electronic watches from virtually the beginning of this.
The vast diversity of watches today requires an unprecedented array of specialized tools, techniques, and equipment to meet the challenge. Parsec not only has these tools, but actually.
Providing comprehensive watch repair services since 1977
Parsec has provided comprehensive repair services to major retailers, world famous watch manufacturers, and individual watch owners, on the widest range of watch types and brands.
Volume services have included cell change projects of overin a six month period, a refurbishing project of 80,000 watches, and dial imprinting for one company in pcs. and many thousands of smaller projects as well.
Parsec has been in vanguard of modern quartz watch repair since the mid-1970s, and yet has provided services oneach. Whether you have one prized watch or represent a manufacturer needing warranty program maintenance of an entire brand, Parsec has the experience and expertise to meet and exceed your watch repair needs.
State of the art watch repair facility, located in Peoria, IL
The watch repair facility of the 21st century must have a vast array of prime horological equipment. Stereo microscopes, digital timers, cleaning equipment, frequency counters are common.
At Parsec we have six 10 to 20 ATM water resistance test machines, a laser welder, computerized engraving equipment, manual and semi-automatic dial imprinting machines, plating equipment, specialize cleaning and refurbishing equipment and an array of timing and analysis equipment to tackle the most difficult repair tasks in the most efficient and effective manner.
ANDthat accrues to over of combined bench experience!
Marc and Diedre Young start a company to service the new hot consumer product, the digital electronic watch. The company is named Digital Service and Distribution. Pickup service is arranged around the metropolitan Indianapolis area and includes about 20 jewelry stores and watchmakers. Joins AWCI. (Then known as AWI).
DS&D’s name is changed to.
The State of Indiana, in full regulation mode, decides it is necessary to license anyone who makes a business of electronic watch service, despite the fact that few, if anyone, in the State actually knows enough about the product and process to actually put together a test (aside from Parsec Founder Marc Young).
Marc passes the State test for electronic watchmakers at the first offering. It’s not clear that the test is ever offered again.
Parsec receives the go-ahead to approach all Zales stores to provide quartz watch service. Volume increases to close to 100 watches per week. Marc travels to Houston to meet with theexecutive in charge of watch service.
Gordon’s decides to start with the 3 service facilities of which Parsec is one. In six months, Parsec is awarded the service contract for all of the Gordon’s jewelry chain. Volume grows to over the next 2 years to nearly 400 watches per week.
Parsec moves to. Though unknown at time, Peoria is the home of Bradley University which at the turn of the century was a watch repair school. The horology school closed in the late 1950’s.
Marc opens a long-distance telephone office for TMC and operates it for nearly 3 years. Diedre Young takes over daily operations of Parsec and grows the company from 3 to 8 employees to meet the growing demand.
Parsec takes up shop in the 4 large rooms in the basement of the Young’s residence in Peoria’s historical district. Parsec contracts with Service Merchandise to provide customer and stock repairs.
Parsec begins to computerize. After considerable research the decision is made to go with Apple. Primary reason is that it is much easier to get new people productive more quickly with. Parsec has, to this day, remained Apple based.
Diedre begins to learn a new, partially to overcome the lack of canned useable, scalable database offerings for Apple computers. She then begins the process of growing the computer network that still is the backbone for the entire Parsec operation. Diedre is a completely self-taught database developer.
Marc leaves the telephone company when it is sold, and returns to assist Diedre in daily operations of the Parsec. First order of business, grow the repair volume. Through aggressive networking, personal meetings, phone calling, letters, and established contacts Parsec lands contracts to provide volume services to several major retailers, entailing refurbishing, volume cell changes, and other product services.
Parsec volume is between 400 and 500 weekly customer jobs but now begins to receivefrom a world famous watch brand, 10,000 movement repairs a large manufacturer, and other smaller projects. Parsec moves out of the Young’s home basement and into a leased space on Main Street in Peoria.
to provide mainly in-house dial refinishing and printing capabilities. Marc proceeds to develop the Denver Dial operation at Parsec by utilizing semi-automatic pad printing presses, computerized image manipulation and enhancement, and in-house die cutting. Large scale outside projects follow, including 10’s of thousands of watches for Universities, Industries and individual jewelers.
Parsec becomes first outside repair facility for Casio.
Parsecand the staff reaches 52. Parsec begins negotiations on contract to provide watch services to one of the nation’s largest jewelry store chains. Parsec is awarded the majority of service for the large chain.
Parsec opens a satellite office in Ohio. Total employment reaches 63. Total volume for individual and store service reaches an average of over 1100 watches per week. Volume project service regularly exceeds 2,000 pcs. per week in bulk.
Signs contracts with two well established watch companies and 2 internationally based watch companies to provide watch services in North America, including on-going volume cell change services for several companies for a total of 2500 cell changes every 2 weeks.
Since 1977, Parsec has offered the highest quality range of watch repair services in the country.
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